Mornin’ all. Steve, thanks for the suggestions and I am sorry for the frustration. I will look at ways to improve that process.
You were sent a renewal notice 14 days before it expired, but as you stated, your email address had changed. The reminder gives you a link to whatever type of account you had before. If you were a Premium Member it directs you to renew as a Premium Member. If you were a Free Member you get the form for that. I will look at the actual expired message to see what I can do there.
Any time you need to update your contact info on Tradbow.com please use the link called Your Account under Resources. You can use it now to change your email address to the correct one. The renewal requires that your user name, password and email address all match. I can’t change that. I can put a longer expiration on the free memberships but I have to put something in that field so the problem comes up eventually. And you wouldn’t believe how many accounts we have that are never used. I know that you guys would never abandon us, but looking at the big picture, the expirations keep us from paying for accounts that aren’t active.
Most of you know my email is always on. Any time you have a problem, or if you just don’t want to mess with this system, just shoot me a quick email and I will make all the changes for you. Same goes if you call the toll-free number and ask Jillian to help you. We really do appreciate all of our customers and we’d be happy to help you avoid frustration. Now I’ll go see what I can do about some of these issues…
