[i][/i]wow

Cladinator wrote: I hope this doesn’t violate any rules pertaining to sponsors or anything. I don’t think it does.

A couple days ago I was practicing in my backyard. I have two targets that I am currently using: a hurricane bag target for use with field points and a broadhead target that can take both broadheads and field points. I have six Beman Bowhunters in 500 spine. I have 145 grains up front. Three of the arrows have field points and the other three have Steel Force PhatHead Titanium 2-Blade Single Bevel Screw-Ins.

I practice with all six comparing the flight and feel (they feel and shoot exactly the same to me).

THE FOLKS OT STEEL FORCE

Upon retrieving my arrows affixed with broadheads I noticed that one of the heads had lost the blade. It seems the assembly came apart and the blade was now lodged somewhere in the broadhead target.

After several bouts of profanity I accepted this as something that could happen from time to time.

I went to the Steel Force website and ordered a “Nic-wrench” so that I could make sure the other assemblies were tight and so that I could hopefully fix another blade to an assembly that was hopefully not defective.

I contacted them and told them what had happened and if I could purchase a replacement blade to put back in the broadhead assembly.

What I got was a prompt and very welcomed email:

“Nick,

No this is not supposed to happen. thanks for the heads up we will check on the way they are being assembled sorry for this inconvenience.

I have your address from the Pay Pal order I received for the wrench, so we will send you a new complete head along with the wrench at no charge, I will refund your pay Pal order in the amount of 5.49.

Thank you for shooting Steel Force!!

Sincerely,

Cathy Giannetti

Steel Force Broadheads”

I am blown away by how courteous and generous she was. I was not expecting them to do this. Heck, I even thought it perfectly reasonable that I should pay for the replacement.

This is a trend that I’m starting to see more and more as I get more involved in the archery (especially traditional archery) community.

I apologize in advance if there were any policies violated here.

As someone who firmly believes in the power of the consumer I thought it was important to inform others.

It’s the little things like this that make someone a longtime and devoted customer.

CATHY AND NICK AT “STEEL FORCE”/ “VISION QUEST” ARE HARD WORKING AND HONEST PEOPLE. THEY LIKE MANY OTHER “MA AND PA” BUSINESS IN THE ARCHERY WORLD STAND BY THEIR PRODUCTS AND TRY TO GIVE GOOD SERVICE.

I HAVE TAKEN THE LIBERTY TO SEND THEM A COPY OF THE QUOTED POST. LIKE ALL BUSINESS PEOPLE THEY LIKE TO HEAR THAT THEIR EFFORTS ARE APPRECIATED.:D

I AM SURE Cladinator THANKED THEM PERSONALLY BUT WANTED TO SHOW THEM HE MADE A CONCERTED EFFORT TO LET OTHERS KNOW :D:D

Same service from Joe and George at tuffhead. Sent me right wing fletching when I ordered left. Correct order was received the next day with $5 to cover postage for the return of the wrong handed feathers:D. Pleasure doing business with them.

Mike

That’s great. I’ve gotten similar responses from the guy at Simmons. (Dave, I think)